About Credit Karma
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Who provides my credit report?
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How does Credit Karma make its money?
About Your Credit Karma account
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How do I change my password?
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How can I change my username?
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How can I change my email address?
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How can I change my home address?
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How can I change my name?
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How do I change my date of birth?
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I’ve forgotten my username or password
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Can I access Credit Karma from outside the UK?
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How to cancel Credit Karma or Credit Coach services
Your Credit Report
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How many times can I look at my report?
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How does the credit score on Credit Karma work?
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Why is the score I see on Credit Karma different than the one I see other places?
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What personal information do you hold about me on my credit report?
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Does Credit Karma have as much information as Equifax and Experian?
Credit Rating
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What do the different credit rating bandings mean?
Short Term Loans
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What is the Short Term Loans information on my credit report?
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How often is Short Term information updated?
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How long will Short Term Loans information stay on my credit file?
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I have closed one of my Short Term Loan credit accounts. Why does it still appear on my credit file?
Searches
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There’s a search on my report from a company I don’t recognise.
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Can I find out who has searched my credit report?
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Can anyone search my report?
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How long are searches kept on my credit report?
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Why do lenders look at searches?
Other people’s details
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Why are other people’s details on my credit report?
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How do I take other people’s details off my credit report?
Notice of Correction
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What is a Notice of Correction?
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How do I leave a Notice of Correction?
Incorrect information on your report
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What if there's an error on my credit report?
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How long will it take to update incorrect information on my report?
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I’ve raised a dispute, when will I hear back about it?
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I’ve recently repaid a debt or registered on the Electoral Roll but this hasn’t shown up on my credit report yet.
Complaints
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How can I make a complaint?
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How will Credit Karma deal with my complaint?
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What can I do if I'm still not happy?
Being turned down for credit
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Why have I been turned down for credit?
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Will my credit report show that I have been turned down for credit?
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What information do lenders use to make their decision on a credit application?
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Do the main lenders use TransUnion UK’s bureau data when deciding whether or not to approve a credit application?
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Have I been turned down because of a previous occupant at my address?
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How can I improve my credit report?
Confidence Rating
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What is a confidence rating?
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What does the confidence rating score mean?
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When you calculate the confidence rating, will it leave a search on my credit report?
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If I have a good confidence rating does that guarantee my application will be accepted?
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I’ve been turned down for one of the products where I had a high confidence rating. Why did that happen?
Identity Theft
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What is identity theft?
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What is identity fraud?
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How can I tell if I’m a victim of identity theft or fraud?
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How can I protect myself from identity theft?
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What happens if I’m the victim of identity theft?
Still can’t find the answer you’re looking for?
Just email us on contact@support.creditkarma.co.uk using the email address linked to your account and we’ll be happy to help.